Be the glue that keeps customers happy and the team connected!

We seek a dedicated and enthusiastic individual to enhance our team as a Customer Success Manager proficient in Norway. Join us to contribute to customer satisfaction and foster long-lasting partnerships.

Why Work With Us?

• Innovative Environment: Immerse yourself in a forward-thinking company that values creativity and progress. (Article)
• Diversity and Inclusion: Be part of a team that celebrates diversity in ideas and cultural perspectives.
• Professional Growth: Explore opportunities for personal development and career advancement.
• Positive Impact: Play a crucial role in enhancing customer success and driving company growth.

Key Responsibilities of a Customer Success Manager

• Customer Relationship Management:  Develop and maintain strong relationships with Norwegian-speaking customers to ensure satisfaction and retention. There will likely be business events to attend.
• Onboarding & Training: Guide new clients through the onboarding process and provide ongoing training to maximize product usage.
• Account Monitoring: Regularly assess customer accounts to identify needs and present tailored solutions to meet them.
• Feedback Loop: Gather and communicate customer feedback to internal teams for continual product improvement.
• Collaboration: Work closely with sales, product and support teams to ensure a cohesive customer experience, with the potential to be involved in upselling our solution.

What We Expect From You

• Experience: Prior experience in customer success or account management within a SaaS environment is preferred.
• Language Skills: Fluency in Norwegian and English, a strong proficiency in Swedish is considered a great advantage.
• Communication: Excellent verbal and written communication skills to effectively convey information and resolve issues.
• Problem-Solving: Ability to think creatively and strategically to address customer challenges.
• Adaptability: Thrive in a dynamic environment and manage changing priorities seamlessly.
• Customer-driven mindset: Ensure customer satisfaction through service-mindedness, proactivity, and problem-solving, even if this means sometimes thinking outside the box. It is a big plus if you enjoy meeting customers at events or in-person meetings. A commercial mindset is essential for the position.

Desirable Skills for the Role

• Experience with CRM tools such as Salesforce.
• Understanding of customer-centric strategies and metrics.
• Background in managing customer communities or forums.

Your Path to Joining Us

Ready to shape the future of customer success? Join Smartvatten by submitting your application on LinkedIn or your English CV.

1. Application Period & Review: December 2nd - December 16th, 2024. (Expect a longer recruitment process due to holidays.). Submit your application in English promptly. We will review applications on a rolling basis.
2. Initial Interview: Engage in a conversation with Kirsten Brinkmann, Hiring Manager, to discuss your potential contributions.
3. Team Interaction: Meet with potential team members to understand our culture and collaboration style.
4. Final Decision and Offer: Receive our offer to join the team and start making an impact.
5. Potential Start Date: Around February 3rd, 2025.

We’re committed to an inclusive workplace where everyone, regardless of gender identity, orientation, or ability, has equal opportunities to succeed.

Make an impact in sustainability while building a meaningful career. Apply today!