About the job

We are currently seeking a talented and driven Customer Success Manager for the German market to join our team at Smartvatten!

As a CSM, your mission is to help customers implement our service and technology and advise them on water efficiency. You ensure the customer gets full benefit out of the service. At Smartvatten, you will collaborate with all teams. We are working very closely with all departments across the globe.

Join us to contribute to customer satisfaction and foster long-lasting partnerships!

Why Work With Us?

• Innovative Environment: Immerse yourself in a forward-thinking company that values creativity and progress. (Article)
• Diversity and Inclusion: Be part of a team that celebrates diversity in ideas and cultural perspectives.
• Professional Growth: Explore opportunities for personal development and career advancement.
• Positive Impact: Play a crucial role in enhancing customer success and driving company growth.
  

Key Responsibilities Of a Customer Success Manager

• Customer Relationship Management: Develop and maintain strong relationships with German-speaking customers to ensure satisfaction and retention. 
• Onboarding & Training: Guide new clients through the onboarding process and provide ongoing training to maximize product usage.
• Account Monitoring: Regularly assess customer accounts to identify needs and present tailored solutions to meet them.
• Feedback Loop: Gather and communicate customer feedback to internal teams for continual product improvement.
• Collaboration: Work closely with sales, product, and support teams to ensure a cohesive customer experience, with the potential to be involved in upselling our solution.
• Efficient Data Maintenance and Administration

We expect you to have

• Around 2 years of experience in customer-facing roles (customer success, service, and/or sales)
• Native German Speaker with professional working proficiency in English
• Finnish as an additional language skill is seen as an advantage
• Ability to proactively identify customers' issues & needs
• Strong time management skills, flexibility and adaptability
• Understanding for German business culture
• Hands-on mentality, commitment and willingness to learn new things
• a collaborative mindset and enjoy working across departments (sales, deployment, tech team, support & finance)

What we offer

• option to work remote or from our office in Espoo
• International work environment
• Lunch and wellness benefit
• A paid sport hour per week
• Pension plan

Your Path to Joining Us

Ready to shape the future of customer success? Join Smartvatten by submitting your application on LinkedIn or your English CV.

• Application Period & Review: December 2nd - December 16th, 2024. (Expect a longer recruitment process due to holidays.). Submit your application promptly. We will review applications on a rolling basis.
• Initial Interview: Engage in a conversation with Kirsten Brinkmann, Hiring Manager, to discuss your potential contributions.
• Team Interaction: Meet with potential team members to understand our culture and collaboration style.
• Final Decision and Offer: Receive our offer to join the team and start making an impact.
• Potential Start Date: Around February 3rd, 2025.
  
  

We’re committed to an inclusive workplace where everyone, regardless of gender identity, orientation, or ability, has equal opportunities to succeed.

Make an impact in sustainability while building a meaningful career. Apply today!