As the summer sun reached its peak, Smartvatten harnessed the energy of a season grown by growth, learning, and collaboration. During the past year, our core company pulsed a little faster than before, resulting from new shining thoughts and talent. Among this season's most memorable moments was coming into the embracing of ambitious and talented people like Otto Karttunen, Viktor Brokvist, Oarda Cherkaoui, Cédric Daout, Felix Loß, Miika Märsylä, Stian Johansen, and Oiva Hyyppä.

Today, we will tell you the successful story of Otto Karttunen, a congenial member of our Customer Support department. During his internship, he brought an ethos of collaboration and problem-solving that strengthened our company culture.

Otto's Internship Journey

This blog narrates the story of how it all happened with Otto and explains how it is done at Smartvatten. Take a look. Whether you are considering starting your career at Smartvatten or simply want to know what life is like behind the scenes at a sustainable water management company, we want this story to inspire you.

From his first day, Otto's experience at Customer Support in Smartvatten was crystal clear. He came for "the opportunity to work with people in an open and collaborative climate," as he himself declares. However, what really surprised him was the teamwork and communication resulting from developing relationships with customers and colleagues.

With the departments connected, Otto went from working independently to collaborating with the Customer Success Manager and participating with his peers. His contributions expanded his growth opportunities and influenced the overall performance of the Customer Support team.

Smartvatten created the perfect mindset for a bit more than only an internship job, offering room for growth and learning. Otto's personal journey perfectly represents what we are trying to offer to all of our employees: growth with learning in balance.

Everything with communication and teamwork, customer support is challenging, and clear-cut communication isn't just convenient but essentially required when you work in such a busy customer service environment. Smartvatten goes beyond answering questions; it's about building relationships, be it with the customers or with the team. As Otto dove into his role, he promptly realized the importance of clear communication, saying, "One of the things I've recognized as key to great customer service is clear communication."

It lives on in how we don't let one customer detail slip through the cracks and in how we work together on cross-functional projects. Every voice is heard at Smartvatten; every idea is considered, and the challenges are handled as a team. Otto's experience proved just how essential communication is in customer support outcomes. Moreover, that made him a stronger communicator, and it helped him contribute to department cohesiveness and effectiveness.

A soil to learn and grow: according to Otto, the best thing about his time in Smartvatten was the learning environment. He knew from day one that this journey would give him so much more than traditional experience instead of real hands-on experiences in customer support. Valuing creating a gateway to young professionals pursuing their passions, key skills, and confidence, Smartvatten truly does. We genuinely believe that an internship offers enormous scope for personal and professional development. We, therefore, try to provide a platform where youngsters can satiate their curiosity.

Technology Based on Sustainability: At Smartvatten, sustainability is not only a mindset but is in the very DNA of what we do. For Otto, this was other than a corporate ideal- the one that deeply tingled in his heart and career aspiration. "In the future, I'd like to work on sustainability-related projects. It's something I find both interesting and important," reflected Otto.

Smartvatten works to protect the planet through innovation in water-saving technologies, which just fits Otto's eco-conscious mind. His passion for sustainability mirrors the broader vision that drives us as a company, and his internship prepared him for a meaningful career in this field.

Look Ahead: A Place to Grow, Learn & Thrive: As summer draws to a close, at Smartvatten we look back on a season of growth, learning, and collaboration. Welcoming talented people like Otto reinforces our values of transparency, teamwork, and sustainability. Whether your heart is customer service, sustainability, or another innovative department, the opportunities for growth are second to none.

Fun fact about Otto: "As a kid, I made money by ordering fidget spinners cheaply online and selling them to my classmates at a much higher price. However, my business died quickly once big retail stores caught on to the fidget spinner hype." Otto's proactiveness and entrepreneurial mindset have been evident for a long time, and that is very welcomed at Smartvatten.

Interesed in working or to get to know Smartvatten better?

Join the Smartvatten Team! Let Us Shape Sustainable Future Together. Smartvatten is not complete without every new member who joins our team. Be it an intern like Otto or a seasoned professional, or someone looking for a career shift, Smartvatten extends an avenue to grow, learn, and thrive with the company. Come aboard and be one of us, and together let's create a wiser and more sustainable world!